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FAQ Help Center

Whether you’re new to digital downloads or just need a quick tip, this Help Center covers the most common questions about ordering, downloading, printing, and using your wall art from AffyLife.

Last updated: October 2025

Ordering & Downloading

It’s super easy! Just choose your favorite digital artwork, add it to your cart, and proceed to checkout. Payment is secure and only takes a minute.

We currently accept PayPal and credit/debit card payments via a secure payment provider (WooPayments). All transactions are encrypted for your safety.

Please check your spam or promotions folder first. If it’s not there, feel free to email us  — we’re happy to help!

Usually, your download link stays active indefinitely, but we recommend saving the file right after purchase to ensure future access.

Please check your spam or promotions folder first. If it’s not there, feel free to email us at info@affylife.com — we’re happy to help!

File Format & Printing

A framed free Japandi autumn print of orange trees and mountains rests on a wooden table, surrounded by pumpkins and autumn leaves.

Most products come in high-resolution  PNG format, optimized for printing. You’ll find exact details listed on each product page.

Many designs are provided in multiple aspect ratios (such as 2:3, 3:4, 4:5, 11×14, A4) so they’re easy to print in different standard frame sizes. Sizing details are available on the product page.

Absolutely! If you have a high-quality printer and photo paper, you can print at home. For the best results, consider using a local print shop or professional online printing service.

Sure! You can later add affiliate links here — for example:

Recommended photo paper: Canon Premium Photo Paper (affiliate link)
Recommended printer: Epson EcoTank Printer

No. All purchases are for personal, non-commercial use only. Reselling, modifying, or sharing the files publicly is strictly prohibited.

Licensing & Usage

Your purchase gives you a non-exclusive, personal-use license. You can print the artwork for your own home, office, or as a personal gift — but not for resale or commercial use.

Yes, you may share photos of your printed artwork on your social channels, especially if you tag us! However, please don’t upload the full digital file or claim the artwork as your own.

No. Redistribution, resale, modification, or commercial use of the files is strictly prohibited without written permission. This includes uploading to print-on-demand platforms or reselling as part of another product.

Yes! You’re welcome to print the file and gift it to a friend or loved one. Just remember — you may not share or forward the actual digital file to others.

No. Even with credit, commercial use is not permitted under the standard license. If you’re interested in licensing artwork for business or resale, please contact us at info@affylife.com.

Payment & Refunds

Neutral-toned bedroom with a plush bed, soft blankets, and a large Japandi Christian Wall Art of a vase. Sunlight streams through the window.

We currently accept PayPal and major credit/debit cards through a secure payment processor (WooPayments). All payments are encrypted for your security.

Yes. All transactions on our website are processed through trusted third-party payment gateways. We do not store or have access to your full payment details.

All prices on AffyLife are displayed in EUR (€). If you’re shopping from another country, your bank or payment provider will handle the currency conversion automatically.

Because our products are digital downloads, we generally don’t offer refunds after purchase. However, if you encounter a technical issue or received the wrong file, please reach out — we’re here to help!

Sometimes the email may land in your spam or promotions folder. If you still can’t find it, contact us at info@affylife.com and we’ll make sure you receive your files.

Account & Access

No, you can check out as a guest. However, creating an account allows you to easily access your downloads at any time, view your order history, and save time on future purchases.

You can log into your account at any time and go to the “My Orders” or “Downloads” section to access your purchased files. The download links are also sent to your email after purchase.

No worries! Just click on the “Forgot Password?” link on the login page, and follow the instructions to reset your password via email.

Yes, once logged in, you can update your account information (like email or name) from your account dashboard.

Absolutely. You’ll receive an email with your download links right after purchase. If you ever need to re-download a file, just contact us and we’ll help.

Printing & Product Tips

For the best results, we recommend using high-quality photo paper or heavyweight matte paper. Choose a finish that complements your space and artwork style.

Recommended options:

These are Amazon affiliate links. If you purchase through them, we may earn a small commission — at no extra cost to you.

Yes! If you have a high-resolution color printer, home printing is a convenient and affordable option.

Printer suggestions:

These models are great for printing art, photos, and other visuals with vibrant color and fine detail.

Absolutely! If you prefer a professional finish or larger formats, local and online print shops are excellent options. Be sure to bring or upload the files in their original resolution for the best results.

AffyLife is primarily a digital-only store, so all artwork here is delivered as high-resolution downloadable files.

However, if you prefer to receive a professionally printed and shipped version, we also offer select designs through our Etsy shops:

🖤 AffyLife on Etsy – featuring calm, minimal, and Japandi-style art prints
🌈 AffyNest on Etsy – full of colorful retro, seasonal, and playful wall art

You’re welcome to choose whichever format suits your space and style — digital downloads here, or printed art via Etsy.

Heads up! Some of the links you’ll find here are affiliate links — that means if you click and buy, we might earn a small coffee money commission ☕ (at no extra cost to you).

No pressure — but if you do, you're helping us keep the creativity flowing at AffyLife. Thanks for the support!

Contact & Support

We’re always here to help! If you have any questions, problems with your download, or need support, just send us an email at info@affylife.com. We aim to respond within 1–2 business days.

To help us assist you faster, please include:

  • The email address you used for the purchase

  • Your order number (if available)

  • A brief description of the issue you’re facing

Currently, we offer support via email only to keep things simple and efficient. We may expand support options in the future.

We’re happy to connect on social platforms — feel free to follow us, like, or say hi!
However, for any order-related or technical support, please email us at info@affylife.com so we can respond quickly and keep everything organized.

📱 Follow us here:

Technical Issues & Troubleshooting

First, make sure you’re using a reliable internet connection and check your spam or promotions folder for the download email. If the file won’t open, make sure you have software that supports JPG or PNG formats (like your photo viewer or graphic software).

Still stuck? Just email us at info@affylife.com — we’re happy to help!

Our files are high-resolution and optimized for printing. If your print looks blurry, check:

  • Are you using the correct size for printing?

  • Is the printer set to highest quality?

  • Are you using the original downloaded file, not a screenshot?

You can always reach out if you’re unsure — we’ll help you get the best print possible!

This can happen if your email service blocks the link or if it’s expired (rare). Contact us and we’ll resend your download link manually.

Yes! If you created an account, you can log in and access your downloads anytime. If not, no problem — just send us your order details, and we’ll re-send the files to your email.

Legal & Policy Info

A framed Serene Sage Green Japandi Wall Art with abstract forest trees leans against a white wall. Dried flowers and sunlight enhance the serene setting.

Yes — we care deeply about your privacy. We only collect the necessary information to complete your order (like your name, email address, and billing info), and we never sell or share your data with third parties without your consent.

For full details, you can read our Privacy Policy and Cookie Policy.

Yes, like most websites, we use cookies to improve your browsing experience, analyze traffic, and display relevant content and ads. You can manage your cookie preferences any time using the banner or through our Cookie Settings.

Yes — some product links on our website (like printer recommendations or framing ideas) are affiliate links. This means if you click and buy, we may earn a small commission — at no extra cost to you.
You can read our full Affiliate Disclosure for transparency.

Absolutely. All artwork sold on AffyLife is original and protected under copyright law. When you purchase a product, you’re buying a personal-use license, not ownership of the artwork itself.
Please respect our intellectual property by not reselling or distributing the files.

Framing & Display Tips

Most of our prints come in multiple aspect ratios (such as 2:3, 4:5, 5:7, A4, and A3), so they’re compatible with a wide range of standard frame sizes.

You’ll find the recommended sizes listed on each product page — just match the ratio with your frame (or ask your print shop to resize it).

Absolutely! Whether you’re going for minimal, modern, or cozy vibes, here are a few great options available on Amazon:

🖤 Minimal Black Frame
Perfect for clean, modern spaces.
👉 Link to product

🌿 Natural Wood Frame (A4 / A3)
Ideal for Japandi and Scandinavian interiors.
👉 Link to product

🎨 Gallery Wall Set (multiple sizes)
Great for mixing several prints in one space.
👉 Link to product

These are affiliate links. If you purchase through them, we may earn a small commission at no extra cost to you — thank you!

Yes! There are several easy and creative alternatives if you don’t want to use a traditional frame — and they work especially well if you like switching your prints with the seasons.

🧲 Magnetic Poster Hangers
Simple, stylish, and perfect for rotating your art.
👉 Magnetic Wooden Poster Hanger – 12″

🎀 Washi Tape
Add a playful touch with removable tape in fun colors and patterns.
👉 Washi Tape Set

📎 Bulldog Clips / Clipboard Hangers
Industrial and minimal — great for modern walls.
👉 Black Metal Bulldog Clips – 10 Pack

🪵 DIY Wood Slats or Hanging Bars
For a handmade, rustic vibe.
👉 Rustic Wood Print Hanger – DIY Kit

💌 Still curious? We’re just an email away — contact us here anytime!

Just so you know — Some links on this page are affiliate links. If you click and make a purchase, we may earn a small commission 🛍️ (at no extra cost to you).

You're not just buying cool stuff — you're helping support the creative journey of AffyLife. Thank you! 💚